RETURN GUIDELINES

Returns

  • You have up to 14 days upon receiving your shipment to return items purchased from synless.de
  • Returned item(s) must be in new and unused condition, with the original tags still attached.
  • Ensure you keep a copy of your return receipt from your drop-off location as proof of postage. 
  • Once we receive and inspect your returned order, we will process a refund to your original payment method.
  • Shipping charges, as well as customs duties and taxes, are non-refundable.
  • Synless is not responsible for any fees associated with return-to-sender packages.
  • We do not accept returns or exchanges for Synless products not purchased from synless.de
  • For assistance, please contact us at info@synlesswrld.com
  • Please note that returns must be sent to the following address:

    Franz-Hitze-Straße 29,
    33102 Paderborn
    Germany

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receive and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can assess and resolve the issue.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

synless.de does not offer exchanges. We ask that you return the product for a full refund and place a new order.

European Union – 14-Day Right of Withdrawal

Not withstanding the above, you have the right to cancel or return your order within 14 days without providing any reason if the goods are shipped within the European Union. As described above, the item must be in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or another proof of purchase.

Refunds

We will notify you once we have received and inspected your return and will inform you whether the refund has been approved or not. If approved, you will automatically be refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@synlesswrld.com